01 / SPECIALIST
Commercial energy recovery
Focused engagement on overdue gas and electricity accounts for non-domestic energy customers, working within supplier instructions and applicable standards.
COMMERCIAL CREDIT & RECOVERY
A clearer route from overdue to resolved.
Structured commercial debt recovery for businesses that need their receivables managed professionally — combining considered communication, practical field engagement and clear reporting.
Energy-sector focus East Midlands origins England-wide ambition
THE AVENCREST APPROACH01 — 04
Commercial receivables Structured process
01
InstructAccount review & validation
✓02
EngageTelephone, email & letters
03
ResolvePayments or agreed arrangements
04
ReportDocumented outcomes
Designed for transparency at every stage
PRECISE COMMUNICATIONPROFESSIONAL OUTCOMES
A specialist approach to the whole credit lifecycle.
01 Recover02 Resolve03 Reconcile
WHAT WE DO
Commercial recovery,
without the complexity.
Every overdue account has its own context. We propose a flexible service, from first-stage reminders to structured follow-up and appropriate visits to business premises.
Explore specialism
02 / MANAGED
Outsourced credit control
Professional account follow-up, reminders, telephone contact, payment monitoring and consistent communication in your business's name or ours.
03 / IN PERSON
Professional field visits
Authorised attendance at commercial premises to establish contact, clarify circumstances, support appropriate payment solutions and record outcomes.
04 / SCALE
Agency & portfolio support
White-label field assignments, account segmentation, structured recovery campaigns and consistent case reporting for creditors and specialist agencies.
OUR INITIAL FOCUS
INDUSTRY / 01NON-DOMESTIC ENERGY
Commercial electricity & gas
Built with the energy sector in mind.
Business energy arrears require clear account information, disciplined communication and a proportionate approach. Avencrest is being developed around a combined remote and field model, designed for non-domestic suppliers and their service partners.
Supplier-directed engagement
Work from verified instructions, account history and agreed escalation parameters.
Commercial site contact
Field engagement where appropriate, with accurate records and no implied enforcement powers.
Payment outcomes that can be tracked
Full payment, agreed instalments, genuine disputes and follow-up actions clearly documented.
HOW IT WORKS
A methodical process.
Human judgement.
A structured route through overdue accounts — balancing recovery objectives with accurate information and appropriate treatment of business customers.
01 —
Understand
Receive an authorised instruction, verify the account, review correspondence and identify potential disputes.
02 —
Engage
Use tailored calls, letters and digital communication to establish contact and clarify the circumstances.
03 —
Act
Seek payment or an approved arrangement; where justified, arrange a documented visit to the business premises.
04 —
Account
Provide clear status updates, outcomes, next steps and collection reconciliations to the instructing client.
Principle: Creditor instructions guide each case. No forced entry, seizure of goods or misleading threats of enforcement.
Talk through a pilotFIELD SERVICES
When a call isn't enough, presence matters.
Some commercial accounts benefit from a properly authorised face-to-face conversation. Our proposed field model combines a planned dedicated collections desk with personal contact, with a clear purpose and a clear account of the outcome.
- Contact and business occupancy verification
- Commercial account and payment discussions
- Documented follow-up and case outcomes
- East Midlands base, with wider coverage developed by demand
WHO WE SUPPORT
Built for business.
Adaptable by sector.
Avencrest's initial focus is business energy, with a wider commercial receivables model for sectors where clear, persistent and professional follow-up matters.
01
Energy suppliers
Commercial gas and electricity
02
Recovery agencies
Specialist subcontracted fieldwork
03
Recruitment & staffing
Trade invoices and payment chasing
04
Wholesale & distribution
Trade accounts and receivables
05
Facilities & services
Recurring commercial contracts
06
Other B2B creditors
Subject to debt-type and compliance review
THE STANDARD
Firm in purpose.
Measured in approach.
01
Fair engagement
Professional, proportionate contact with clear identification of who we represent.
02
Accountability
Documented actions and outcomes designed to give creditors practical visibility.
03
Commercial understanding
Finding workable resolutions while respecting legitimate disputes and supplier processes.
PROPOSED COMMERCIAL RATES
Transparent pricing.
Flexible by portfolio.
Choose structured outsourced credit control or individual recovery activities. Clear starting prices, with volume agreements and collections commission negotiated case by case.
START A CONVERSATION
Better recovery starts with a better discussion.
Exploring outsourced credit control, commercial energy arrears or field support? Tell us what your portfolio looks like and what you need to achieve.
FOCUSB2B commercial accounts
BASEDEast Midlands, England
MODELRemote collections + field engagement
This is a pre-launch demonstration. The form illustrates the future enquiry process; it does not submit or store information.
ENQUIRY / PREVIEW01 — 01
Tell us about your requirements.
For a future commercial enquiry — please do not include any debtor names, addresses or financial account details.